WARRANTY
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The best rims deserve a reliable warranty.
At C-razycarbon, we engineer the top quality carbon fiber products around the world for
an uncompromised ride experience, and We test every product we sell during research and development to ensure that our products are not only durable enough for racing and training but also provide the ultimate in performance. We take full responsibility for the defects of bike carbon rims/wheels in material or workmanship for 2 years.
The warranty does not cover defects or damage caused by negligence, accidents, abusage, incorrect installation, modifications, normal wear and tear, improper assembly, maintenance, or any other fractious reasons.
Cosmetic issues such as decals and painting are excluded from this warranty. This warranty does not apply to parts which are not manufactured by C-razycarbon (ex. hubs, spokes, nipples). For an issue related to these parts, the manufacturer of those parts must be consulted.
ATTENTION
To make a claim, you’ll need:
Your contact details
Order number
A photo of Serial number (located on the tire bed)
Photos or Video of issues.
Fractious Failure & Crash Replacement
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We expect our rims to be ridden hard during training and even harder during racing. If you push things a bit past the limit, crash and damage a rim, then we’re glad to give you (the original owner) a price break to help get you going without having to buy a new wheelset or rim at full cost. A replacement at a 25% discount on the retail prices, Please note that sales tax, freight, VAT/Import duties, shipping, and labor are not covered by C-razycarbon.
Crash replacement is only available for the original owner and is good for life!
C-razycarbon Warranty FAQs:
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Q: How do I submit a warranty claim to us?
A: Contact us on aliexpress directly or send an email to us.
Q: What documentation do I need for my claim?
A: As a start, you will need to provide the part you want to be warrantied, along with the original proof of purchase, order number and serial number(located on the tire bed).
Q: What is NOT covered by your warranty?
A: Replacement of wear and tear parts, damage from a crash or other accidental damage, and damage from abuse or corrosion are all examples of what is not covered. See the complete warranty policy for a more detailed list.
